RETURNS & EXCHANGES

RETURN INSTRUCTIONS

Please follow the instructions on the return form and return your items within 30 days of receipt to the address below. Include your order # on the outside of the package.

Spectified Returns

Order # _________

1600 N. Haskell Ave #16

Dallas, TX 75204

All returned items must come with all components in the original condition as sent.  Items that do not meet these criteria will be denied. On the form, please fill out why you are returning the item.

RETURN PROCESSING

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. 

EXPRESS EXCHANGES

FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*

Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item in stock just in time for your special event. Simply send back the item you want to exchange, and place a new order for the item you want and we'll waive the shipping fee. All refunds take 7 business days after the returned item arrives in working and good condition.

EXCHANGE VIA E-MAIL

  1. Please submit a contact form or e-mail us at support@spectified.com
  2. Please reference your order number and item that you will be returning
  3. We will place a new order with free shipping for the item you need exchanged

EXCHANGE VIA WEBSITE

  1. Place a new order online
  2. Contact Customer Care at support@spectified.com
  3. Please reference your old and new order number
  4. Customer Care will waive the shipping fee on your new order and refund you within 7 business days, once you receive confirmation of your returned item.

Contact Customer Care:

support@spectified.com M-F 9:00AM – 4:00PMCST

*free shipping on new exchange orders is eligible for orders shipped via "Standard Shipping" mail within the United States, exchanges can be made within 30 days of receipt. Offer not available for international orders.

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